Terms of service

Last updated: September 25, 2026
OVERVIEW
Welcome to Raila Threads. The terms “we,” “us,” and “our” refer to Raila Threads. Raila Threads operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to us is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs through your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, textures, patterns, and product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Raila Threads reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Raila Threads confirms acceptance.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Raila Threads may be unable to accommodate cancellation requests after an order has been accepted.
If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided when the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.
We may offer promotions from time to time that affect pricing and may be governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, payment card information, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
  1. The payment information you provide is true, correct, and complete;
  2. You are authorized to use the payment method provided;
  3. Charges incurred by you will be honored by your payment provider; and
  4. You will pay all charges incurred at the posted prices, including applicable shipping, handling charges, and taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, or other events outside our reasonable control.
Once products are transferred to the shipping carrier, responsibility for delivery may be subject to the carrier's terms and applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, brand name, text, displays, images, graphics, product photographs, product reviews, videos, audio, designs, and the selection and arrangement thereof, are owned by Raila Threads or its affiliates or licensors and are protected by applicable U.S. and foreign intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent, except as permitted by applicable law.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property belonging to Raila Threads, Shopify, or any third party.
Unauthorized use of the Services may violate applicable federal and state intellectual property laws. All rights not expressly granted herein are reserved by Raila Threads.
Raila Threads' names, logos, product and service names, designs, slogans, and other brand elements are trademarks or trade dress of Raila Threads or its affiliates or licensors. You must not use such trademarks or brand elements without our prior written permission.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services. We neither monitor nor have control over, nor input into, such third-party tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content, accuracy, privacy practices, or policies of third-party materials or websites that you choose to access.
If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of products, services, resources, or content available through third-party websites.
Please review the applicable third party's policies and practices carefully before engaging in any transaction.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Raila Threads may use Shopify to provide and operate the Services.
Any sales and purchases you make through our Store are made directly with Raila Threads. Shopify is not responsible for the products sold by Raila Threads or for any aspect of the sales transactions between you and Raila Threads, except as otherwise required by applicable law or Shopify's own terms.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
Because our Services may be hosted or supported by Shopify and other third-party service providers, information you submit through the Services may be transmitted to and processed by those providers and their service partners, including providers located in countries other than where you reside.
Please review our Privacy Policy for additional information regarding how we collect, use, disclose, and protect personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content (collectively, “Feedback”), you grant Raila Threads a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including commercial purposes.
We may use these rights to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.
You represent and warrant that:
  1. You own or have all necessary rights to the Feedback you submit;
  2. You have disclosed any compensation or incentives received in connection with your submission of Feedback; and
  3. Your Feedback complies with these Terms and applicable law.
We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, infringing, or otherwise objectionable, or that violates these Terms.
You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.
You are solely responsible for the Feedback you submit and its accuracy. We take no responsibility and assume no liability for Feedback posted or submitted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted an order.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
  1. For any unlawful, fraudulent, or malicious purpose;
  2. To violate any applicable federal, state, local, or international law or regulation;
  3. To infringe or violate our intellectual property rights or the intellectual property rights of others;
  4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm our employees, representatives, customers, or any other person;
  5. To transmit false, misleading, or fraudulent information;
  6. To upload, download, transmit, or reuse material that violates these Terms;
  7. To send spam, junk mail, chain letters, or other unauthorized solicitations;
  8. To impersonate another person or entity;
  9. To interfere with another person's use or enjoyment of the Services; or
  10. To engage in conduct that may harm Raila Threads, our service providers, our users, or others, or expose them to liability.
You further agree not to:
  1. Upload or transmit viruses, malware, or other malicious code;
  2. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization;
  3. Collect or track personal information belonging to others without authorization;
  4. Spam, phish, pharm, pretext, spider, crawl, or scrape the Services;
  5. Interfere with or circumvent security features of the Services or related websites; or
  6. Attempt to gain unauthorized access to any account, system, server, or network.
We reserve the right to suspend, disable, or terminate your account or access to the Services if we determine that you have violated these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services, or any portion thereof, at our discretion where permitted by applicable law.
You remain responsible for all amounts due up to and including the date of termination.
The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. While we strive to ensure that the information provided on our website is accurate, complete, and up to date, Raila Threads does not warrant or guarantee the accuracy, completeness, reliability, or usefulness of any information presented through the Services. Any reliance you place on such information is strictly at your own risk. Raila Threads disclaims all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents.
EXCEPT AS EXPRESSLY STATED BY RAILA THREADS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
RAILA THREADS DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT THE SERVICES WILL ALWAYS BE AVAILABLE; THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES, THEIR SERVERS, OR ANY CONTENT OR MATERIALS AVAILABLE THROUGH THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
RAILA THREADS DOES NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR MEET YOUR EXPECTATIONS. PRODUCT COLORS, TEXTURES, PATTERNS, SIZING, AND APPEARANCE MAY VARY depending on your device, display settings, lighting, photography, manufacturing processes, or other factors. Such variations do not necessarily constitute a defect in the product.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RAILA THREADS DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, RELATING TO THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or conditions. Accordingly, some of the above exclusions or limitations may not apply to you. In such jurisdictions, our warranties and liabilities will be limited to the maximum extent permitted by applicable law.

SECTION 16 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us using the contact information below.
Raila Threads
Email: info@railathreads.com
Phone: (520) 256-7828
If you have questions, concerns, or requests regarding these Terms of Service, our Services, products, orders, or other matters relating to Raila Threads, please contact us using the information above.